Quality commitment
A prestige certified service
Our first concern is to provide our clients with a flawless service that combines excellence and quality.
To this end, we apply a strict quality procedure and carry out numerous controls on a daily basis.
A team trained in excellence
Each member of our team commits to strict compliance to the Service Prestige Quality Charter. Each member of our staff has been trained in Luxury Attitude.
On their recruitment, our chauffeurs were all tested on their general knowledge, on their linguistic level and on their topographical and tourism knowledge. We have also implemented prior learning tests to ensure our chauffeurs possess the level of excellence which our clients expect.
Internal training sessions are held every year for all our employees; because customer relations begin as soon as an order is placed.
Tools at the service of quality
We manage our planning with a management software that allows us to follow each mission in real time and to stay in direct contact with our drivers thanks to a geolocalized application.
Our reservation and cancellation policy
If you wish to make a reservation, please contact us.
• By email : contact@serviceprestige.mc
• By phone 24/7: +377 97 97 10 96
• By going to the CONTACT page of our website
Our sales representative will get back to you with a proposal as soon as possible.
All bookings must be confirmed by a full pre-payment of the service. This pre-payment can be made by credit card via a secure link or the PayPal website.
In order to best ensure the quality of the service, we ask you to give us the mobile phone number of the passenger(s).
The details of your driver (name and phone number) will be communicated to you on the day before the service.
The cancellation conditions are as follows:
• Less than 48 hours before the service, 80% of the service will be invoiced.
• Less than 24 hours before, 100% of the service is invoiced.
Constant quality controly
Regular field checks and mystery audits are carried out to ensure a steady level of service. We regularly conduct client satisfaction surveys to maintain a level of service that is consistent with the Service Prestige brand.
Our business of high-standing chauffeur service is finally recognized and now has a label that differentiates it from the "VTC apps", thanks to France Limousine Association. Service Prestige has already received such a coveted label: “Label Limousine VTC Qualité Tourisme”.
In the Principality, all the historical, regulatory and technical attributes of the traditional Grande Remise have been preserved.
Ecological commitments
We use our hybrid or electric vehicles as a priority to carry out our daily missions.
All our chauffeurs are trained in eco-driving to reduce our carbon footprint.
Internally, we have implemented anti-waste and recycling measures for our teams.
Solutions for disabled people
Service Prestige Monte Carlo offers a chauffeur-driven vehicle service adapted to transport people with reduced mobility, whether they are elderly, wheelchair users or with disabilities.
We can handle passengers with reduced mobility on boarding off at conventional or private airports, and make both their stay and transport as pleasant as possible, with solutions adapted to each type of disability.
